Standard Deviations

What

We think we know about brand consistency is changing

Brand Guidelines Style Police The Sacred Rulebook

For decades, these were how companies protected their brands…and quietly suffocated them.

( Insights )

A new study by brand and innovation agency Envoy and research platform Cashew has exposed the gap brands don’t want to talk about:

What brand leaders think (!) consumers want from consistency, and (↓) what consumers actually want, are two (2) very different things.

The chasm is widening. And brands clinging to orthodoxy are already losing ground.

( Findings )

Consistency still matters. But the old definition — sameness, repetition, control — is dead.

( Enter )

Consistently Inconsistent

A new brand framework that blows up the rulebook and replaces it with something more valuable: a springboard.

Not a set of
handcuffs.
Not a style guide
masquerading
as strategy.

A living, flexible approach to brand expression that creates real value instead of just enforcing it.

↓ ( From ) ↓ ( To )

Consistency
as
sameness

Consistency
as core
experience

Rigid
brand
expression

Brand
essence
as anchor

This isn’t a rebrand. It’s a rewiring of how brand leaders think, how organizations move, and how brands earn relevance in a culture that has zero patience for corporate theater.

The brands that get this right won’t just survive the shift. They’ll define what comes next.

Head of Brand & Strategy Team @Envoy

AJ Lloyd
AJ Lloyd
Mark Tomaszewicz
Mark Tomaszewicz

Interested in learning more or contributing your perspective?

Drop your email and we’ll send you the next volume of Standard Deviations when it lands.

Or reach out at: research@weareenvoy.com